Zendesk Helpdesk Widget in WordPress Admin

April 21, 2015

wordpress projects

When managing dozens of WordPress sites for dozens of different users, streamlining the support process using an excellent help desk system quickly becomes a priority. If you are not familiar with Zendesk, it's a help desk / ticketing system on steroids allowing you to manage support requests, setup response macros, manage a knowledge base, and more. My Admin Zendesk Help Widget plugin_ (ya ... bad name) utilizes Zendesk's web widget which you can configure via a simple plugin settings page. Customizing the widget is easy in your Zendesk dashboard - you can change the colors, position of the Help button, and much more. Information about the current logged in user auto populates the fields and when a user submits a support requests it shows you what page the request was made from in the Zendesk ticket. Installing, activating, and configuring the plugin can be done in 60 seconds. All you need is a Zendesk account and to know your subdomain _(that will make sense if you have already signed up).

Plugin Settings

Zendesk WordPress Plugin Plugin Settings

How It Works

Zendesk WordPress Plugin Interface

Send Message

Zendesk WordPress Plugin Send Message

Message Sent

Zendesk WordPress Plugin Message Sent

Zendesk Ticket

Zendesk Ticket from WordPress Plugin

Download on WordPress Plugin Repository / Fork on Github


Active Projects

Here are some of the projects I am currently working on. Some are side projects, some are client projects, and some are just for fun. I like to build things and I like to share what I learn along the way. If you have any questions about any of these projects, feel free to reach out.

📦 Flow Export

Export Salesforce Flow to Miro to collaborate with your team. Read more about the launch of Flow Export on the Salesforce AppExchange.

🤖 Make Storytime

Personalized children's stories generated by AI. This is an app I am building with my kids.

📠 Fax Online

Yea, I know. But there is a long tail for everything and believe it or not there was an underserved market for people that need to send a fax online. Some people (like me!) just need to send a one time fax.

Read more about this micro Saas project in a blog post about building an online fax service.

📱 Cloud Number

Cloud Number is a virtual phone app that helps you protect your privacy online. Use it to receive SMS online and keep your phone number private. It's also a great service for a freelancer or entrepreneur that wants to have a separate phone for their business for SMS and voicemail.

🥑 Free URL Indexer

Free URL Indexer is a free tool to help you index your backlinks and get them into Google faster. It's a simple tool that I built to help me with my own SEO efforts and I decided to share it with the world. It's a free tool and I don't even ask for your email address. Just paste in your URL and click the button.

👉 See all projects